Contact
Questions about an order, a size, a return, or anything else — we would rather you asked than guessed.
Email us
We reply within 1–2 business days, Monday to Friday. Messages sent at the weekend are answered on the next business day.
To get a faster answer
If your message is about an existing order, include:
- Your order number (it starts with # and is in your confirmation email)
- The email address you used to order
- Photographs, if something arrived damaged or incorrect
With those three things we can usually resolve it in a single reply.
Common questions, answered already
Many questions have a faster answer than waiting for us:
- FAQs — sizing, payment, delivery, returns
- Shipping Policy — delivery times, tracking, customs
- Return Policy — how to return something and when you get your money back
- Track Your Order — where your parcel is right now
About Chic Era
Chic Era is an independent online womenswear store based in Estonia, shipping across Europe and beyond.
We are a small team, so every email is read by a person rather than a queue.