How to track your parcel
When your order leaves our warehouse we send a shipping confirmation email containing your tracking number and a link to follow the parcel.
- Open the shipping confirmation email from Chic Era.
- Click the tracking link, or copy the tracking number.
- If you copied the number, paste it into the carrier’s website shown in that email.
Cannot find the email?
Check your spam and promotions folders first — automated shipping emails often land there.
Still missing? Email info.chicera@gmail.com with your order number and we will resend it.
What the timings should look like
- 1–3 business days — we prepare and dispatch your order
- 5–11 business days — delivery, once dispatched
Tracking only becomes active once the carrier physically scans the parcel. There is often a gap of a day or two between receiving your tracking number and seeing the first update. That is normal and does not mean anything is wrong.
Tracking has not updated
Short pauses are common, especially while a parcel clears customs. A parcel can sit at one status for several days and then move quickly.
If nothing has changed for 7 days or more, email us your order number and we will open an enquiry with the carrier on your behalf.
Tracking says delivered, but nothing arrived
Please check with anyone else at your address, look in any safe place or parcel box, and ask your neighbours — carriers frequently leave parcels with them.
If it still has not turned up after 48 hours, contact us. We will take it up with the carrier.
Ordering more than one item
Orders with several items may be sent in separate parcels arriving on different days. Each parcel gets its own tracking number, so do not worry if one arrives before the other.