Last updated: 21 August 2026
30 days to change your mind
You can return anything you buy from us within 30 days of receiving it for a full refund of the item price. That is longer than the 14-day withdrawal period you are entitled to under EU consumer law — we extend it voluntarily.
Your statutory right of withdrawal
As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To use this right, tell us clearly before the 14 days are up — either by email or by using our withdrawal form.
Our 30-day returns window sits on top of this right. It does not replace or limit it.
Condition of returned items
Items must come back unworn, unwashed and undamaged, with any tags still attached and in their original packaging.
You are welcome to try something on as you would in a shop. Items returned showing wear beyond that may have their refund reduced to reflect the loss in value.
What cannot be returned
- Pierced jewellery, for hygiene reasons, once the packaging or seal has been opened
- Underwear and swimwear where the hygiene seal has been removed
- Items damaged, altered or washed after delivery
Who pays for the return
You pay the cost of sending the item back to us. We recommend using a tracked service — until the parcel reaches us it remains your responsibility, and without tracking we cannot help if it goes missing.
How to return something
- Email info.chicera@gmail.com with your order number and what you would like to return.
- We will reply within 1–2 business days with the return address and instructions.
- Send the item back and keep your proof of postage.
Please do not send anything back before contacting us. Unannounced returns are easily delayed or lost.
Refunds
Once we have received and checked your return, we refund to your original payment method within 14 days. Your bank or card provider may take a few additional days to display it.
We may withhold the refund until the goods have reached us, or until you provide proof that you have sent them.
Faulty, damaged or incorrect items
If something arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and photographs. We will arrange a replacement or a full refund including your return postage — you will not be left out of pocket for our mistake.
Separately, EU law gives you a two-year legal guarantee covering goods that do not conform to the contract. That right applies in addition to everything above.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order — in practice this is faster than waiting for an exchange to be processed.
Before you order: a note on sizing
Our items generally run big. If you are between two sizes, take the smaller one. Checking the size guide before ordering is the easiest way to avoid needing a return at all.