Shipping Policy

Last updated: 21 August 2026

Free shipping on every order

Shipping is free on all orders, with no minimum spend. The price you see at checkout is the price you pay.

Processing time

Orders are prepared and dispatched within 1–3 business days. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery time

Once dispatched, delivery takes 5–11 business days. Every order is sent with tracking.

Delivery times are estimates rather than guarantees. Busy periods, customs checks and carrier delays can add time.

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. If you have not received it within 3 business days of ordering, please check your spam folder before contacting us.

Where we ship

We ship across the EU, the EEA and the United Kingdom, and to a number of countries beyond — including the United States, Canada, Mexico, Chile, Colombia, Singapore, Thailand, Indonesia and the Philippines.

If your country does not appear at checkout, we do not currently ship there.

Customs and import charges

Orders delivered within the EU carry no additional customs charges.

For deliveries outside the EU, import duties or taxes may be charged when the parcel arrives. These are set by your own country’s customs authority, are not included in your order total, and are payable by the recipient.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery.

If you spot a mistake, email us straight away at info.chicera@gmail.com. We can usually correct it if the order has not yet shipped.