Last updated: 21 August 2026
Sizing
What size should I order?
Our items generally run big. If you are between two sizes, take the smaller one. Check the size guide on each product page before ordering — this is the single most common reason people need to exchange something.
The size guide and the product photo disagree. Which do I trust?
Always the measurements in the size guide. Photography can be misleading; centimetres cannot.
Ordering and payment
Which payment methods do you accept?
All payment options available to you are shown at checkout. If a method you expect is missing, it is not available in your country.
Is my payment secure?
Yes. Payments are processed by Shopify’s secure checkout. We never see or store your full card details.
Can I change or cancel my order?
Email info.chicera@gmail.com as quickly as you can with your order number. If the order has not yet shipped we can usually change or cancel it. Once it has shipped, you can still return it under our returns policy.
My discount code will not work.
Check that it has not expired and that it applies to the items in your basket. Only one code can be used per order. If it still fails, email us with the code and your basket contents.
Shipping
How much is shipping?
Free, on every order, with no minimum spend.
How long will my order take?
1–3 business days to prepare, then 5–11 business days to arrive. Every order is tracked.
Where is my tracking number?
It is in your shipping confirmation email, sent when the order leaves the warehouse. If you cannot find it, check your spam folder first, then email us.
My tracking has not moved in days.
Short pauses are normal, particularly during customs clearance. If nothing has changed for 7 days or more, contact us and we will open an enquiry with the carrier.
Will I have to pay customs or import duty?
Not within the EU. Outside the EU, your local customs authority may charge duties or taxes on arrival. These are not included in your order total and are payable by the recipient.
Do you ship to my country?
If it appears in the list at checkout, yes. If it does not, we do not currently ship there.
Returns and refunds
How long do I have to return something?
30 days from delivery — longer than the 14 days EU law requires. Full details are in our Return Policy.
Who pays for return postage?
You do, unless the item arrived faulty, damaged or incorrect — in which case we cover it.
How long do refunds take?
Within 14 days of your return reaching us. Your bank may take a few days more to show it.
Can I exchange instead of returning?
We do not process direct exchanges. Return for a refund and place a new order — it is faster.
Products
Will an item be restocked?
Sometimes, but we cannot promise it. Our collections change regularly and pieces are not always repeated.
How should I care for my items?
Follow the care label on the garment itself. As a general rule, cool wash and air dry — it protects both the fabric and the fit.
Contact
How do I reach a person?
Email info.chicera@gmail.com. We reply within 1–2 business days, Monday to Friday. Including your order number gets you a faster answer.